Performance Benchmarking of Australian Business Regulation

Contents

Preliminaries
Cover, Copyright, Terms of reference, Contents, Abbreviations, Glossary, Key points, Overview

1   What is this study about?
1.1   Background
1.2   Scope of the study
1.3   Approach to the study
1.4   Conduct of the study
1.5   Report outline

2   The benchmarking framework
2.1   Why benchmark regulatory burdens?
2.2   What benchmarking could be done?
2.3   Getting the best value out of benchmarking

3   What can be learnt from other studies?
3.1   Self-enumeration surveys
3.2   Informant surveys
3.3   Personal interviewing surveys
3.4   Summing up on lessons from other studies

4   Becoming and being a business
4.1   Industry concerns - which regulations?
4.2   Identifying unnecessary burdens
4.3   Measuring compliance burdens - possible indicators
4.4   Measuring indicators - is benchmarking feasible?
4.5   What are the main reporting caveats?

5   Doing business - approval processes
5.1   Industry concerns - which regulations?
5.2   Identifying unnecessary burdens
5.3   Measuring compliance burdens - possible indicators
5.4   Measuring indicators - is benchmarking feasible?
5.5   What are the main reporting caveats?

6   Doing business interstate
6.1   Industry concerns - which regulations?
6.2   Identifying unnecessary burdens
6.3   Measuring compliance burdens - possible indicators
6.4   Measuring indicators - is benchmarking feasible?
6.5   Reporting caveats

7   Benchmarking the quantity and quality of regulation
7.1   Benchmarking the total stock of regulation
7.2   Benchmarking the burden on a business type
7.3   Benchmarking the quality of regulatory design, administration and enforcement
7.4   Government initiatives to reduce regulatory burden
7.5   Measuring indicators - is benchmarking feasible?
7.6   What are the main reporting caveats?

8   A proposed benchmarking program
8.1   The benchmarking framework
8.2   A proposed program
8.3   Implementing the program
8.4   The Commission's proposals in brief

Appendix A   Public consultation

Appendix B   Theory and practice of composite performance indexes

Appendix C   Case study 1 - restaurant and cafe licensing

Appendix D   Case study 2 - environmental approvals

Appendix E   Case study 3 - personal property security regulation

References